Returns:

  • New merchandise in its original packaging can be returned for credit.
  • No returns are accepted after 30 days.
  • Parts and accessories that have been used in any manner will not be accepted for return.
  • Returns must include the original sales receipt together with the reason for the return.
  • Electrical, ignition, and discontinued items are not returnable.
  • Videos and DVD's must be unopened and in original packaging.
  • All closeout and clearance merchandise sales are final and cannot be refunded.
  • Shipping charges are non-refundable.
  • We do not refund money on returned items. Returned items will be credited to your next sales receipt or in the form of store credit.
  • Before shipping any item(s) for return, you must go contact the store, regardless of reason, to request a Return Merchandise Authorization (RMA). Returns made in store do not require an RMA.
  • All returns are subject to a 20% restocking fee. To avoid the 20% restocking fee, please consider keeping the item.

Exceptions:

Warranty/Defective Items:

There are is no warranty on products sold, implied or otherwise, unless provided and specified by the manufacturer. If one exists, product warranty details are provided by the manufacturer. The administration of product warranty and replacement of defective items will vary depending on the policy of the manufacturer of the item(s) in question. Some manufactures require the customer to contact them directly. Others require warranty issues to be handled by the dealership. Please refer to owner’s manuals for guidance or contact the store for assistance.

Incorrect Vehicle Reference:

Customers are responsible for providing correct vehicle information (ex: make, model, year) when ordering parts. Parts and accessories that are ordered incorrectly will be exempt from the restocking fee under the circumstance that the correct information was given by the customer and incorrect fitment information was provided by the manufacturer. These items will be exchanged for the correct item, with a balance or credit due, in the event that the price between the two items is different.  

Item Exchange:

Current apparel and accessories will be exchanged for a different size or color if incorrect.

Damaged Shipments:

Customers must notify the store as soon as possible if items have been damaged in shipping due to poor box packing. Please contact the appropriate parcel service for boxes that have been opened or appear to have excessive damage.

Disclaimers:

Currency exchange rates and pricing:

Due to foreign exchange of currency, prices are subject to change without notice.

Fitting of parts/accessories:

We hold no responsibility for your aptitude in the fitting of new components and accessories to motorcycle. If you are unsure, please call for advice or ask someone that does know and has the correct knowledge to fit a component/accessory for you.

Engine/component repair terms:

When you receive your component, you are entirely responsible for the proper installation and set up of these components. We take no responsibility for your mechanical aptitude or the aptitude of any and all individuals or companies you choose to complete or assist you in completing the work on your motorcycle. When installing your component into your motorcycle, we assume that you have the aptitude to realize that oil, fluids, and/or coolant is necessary for the proper operation of the component. We assume you or the person you choose to repair the motorcycle is competent to do so, and we assume no liability for your choice in these matters. Therefore we cannot guarantee in any way the longevity or safety of any repairs completed by you or the person/company of your choice.

Only a complete motorcycle delivered to Five Star Cycle for repair is warranted in any way. As we have no way to supervise the installation of components we cannot be held responsible. Under no circumstances will we be responsible for any work not performed entirely at our facility. Furthermore we waive any and all responsibility for your safety, or the safety of others, as you have assumed this liability when choosing the method of repair of your own machine. This general disclaimer applies to anything not entirely completed at our facility. As we cannot test your motorcycle for proper operation after repairs are completed, we naturally have no way to foresee any errors of repair procedure done by you or your chosen repair person/facility.

Motorcycles Are Dangerous:

Motorcycles are devices that can cause injury or death. We assume that you take full responsibility for your safety as well as the safety of any and all individuals associated with you and the motorcycle you own. Hydraulic fluid is dangerous when under pressure, and you stand risk of poisonous injection from high pressure fluids. Antifreeze is poisonous and should not be ingested. Gasoline is highly flammable and is also a known carcinogen. Do not work on your motorcycle near any open flame. Never use flammables as a solvent for cleaning. Rags soaked in flammable liquids can spontaneously combust. Always dispose of items properly.

Information Correctness:

Even though this website is created with the greatest possible care, KTM does not guarantee the correctness and completeness of the information contained therein. KTM excludes all liability for damages arising from the use of the KTM contents, insofar as possible damages are not the result of gross negligence on the part of KTM. KTM Spare Parts and related products (PowerWear/PowerParts) and the corresponding article numbers that KTM recommends for a particular application may change from time to time. It may occur that this website may not have the most current article numbers. The best way to be sure you have the latest and best KTM Product for your KTM is to contact your KTM dealer directly. All data corresponds to KTM Original Spare Parts or related products. KTM accepts no liability upon application and/or installation of non-original parts.

Even though this website is created with the greatest possible care, Husqvarna Motorcycles does not guarantee the correctness and completeness of the information contained therein. Husqvarna Motorcycles excludes all liability for damages arising from the use of the Husqvarna Motorcycles contents, insofar as possible damages are not the result of gross negligence on the part of Husqvarna Motorcycles. Husqvarna Original Spare Parts and related products (Husky Style/Husky Power) and the corresponding article numbers that Husqvarna Motorcycles recommends for a particular application may change from time to time. It may occur that this website may not have the most current article numbers. The best way to be sure you have the latest and best Husqvarna Motorcycles Product for your Husqvarna is to contact your Husqvarna Motorcycles dealer directly. All data corresponds to Husqvarna Original Spare Parts or related products. Husqvarna Motorcycles accepts no liability upon application and/or installation of non-original parts.

Copyright:

All visible and invisible elements of this website, in particular videos, animations, photographs, text, audio and graphics, including their layout and location, are protected in accordance with the provisions of intellectual property rights laws, particularly copyright laws. The contents may not be used for commercial purposes, in particular not changed, reproduced, relinquished, disseminated or made accessible to third parties. In addition, this website may provide content that is subject to the intellectual property rights of third parties. All trademarks displayed are protected under trademark law, unless expressly stated otherwise. This applies in particular to trademarks, symbols, company logos and identification labels.

Privacy Statement

This privacy statement discloses the privacy practices for Five Star Cycle. Five Star Cycle promotes the use of fair information practices. Because Five Star Cycle is committed to your privacy, we have agreed to disclose our information practices.

INFORMATION COLLECTION AND USE:

Five Star Cycle is the sole owner of the information collected on this site. Five Star Cycle will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Five Star Cycle will collect information from our users at several different points on the web site.

VEHICLE QUOTE REQUESTS:

In order to obtain a vehicle price quote, a user must first complete a Quote Request Form. A user is required to give their contact information (such as name, address, telephone number and e-mail address). This information is used to contact the user and provide the quote or other information that they have requested. All customer information obtained via the quote request form is encrypted for security purposes and stored on a secured server.

ORDERS:

Information is requested from the user on the order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If Five Star Cycle has trouble processing an order, this contact information is used to get in touch with the user. All customer information obtained via the order form is encrypted for security purposes and stored on a secured server.

COOKIES:

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For example, a cookie is used to store items during e-Catalog shopping so that a list of what you is ordering is maintained. If a user rejects the cookie, they may still use the site. The only drawback to this is that the user will be limited in some isas of our site. For example, the user, may not be able to use the e-Catalog shopping basket function on the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on the site.

LOG FILES:

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic and geographic information for aggregate use. IP addresses is not linked to personally identifiable information.

SHARING:

We may share demographic information with our partners and advertisers. This is generally not linked to any personal information that can identify any individual person. However, /or Five Star Cycle may send E-mails or mail about special offers at the Dealership or other offers or information that may be of interest to the user based on the information we collect. Five Star Cycle uses an outside company (such as UPS, USPS, Fed Ex. etc.) to ship orders, and a credit card processing company to bill users for goods and services. These companies do not to our knowledge, retain, share, store or use personally identifiable information for any secondary purposes.

We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties is not allowed to use personally identifiable information except for the purpose of providing these services.

LINKS:

This web site contains links to other sites. Please be aware that Five Star Cycle is not responsible for the privacy practices of such other sites. We encourage our users to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

SURVEY AND CONTESTS:

From time to time, our site requests information from users via surveys or may offer contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

NOTIFICATION OF CHANGES:

If we decide to change our privacy policy, we will post those changes here so our users is always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

SECURITY:

This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, their information is protected both online and off-line.

When our quote request or order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you is just "surfing".

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, has restricted access at at the dealership. Only employees who need the information to perform a specific job (for example, order clerk, sales representative, or a customer service representative) is granted access to personally identifiable information. Access to the information is made via a password-protected site. Each time an employee needs to access information, they must enter their password to gain access to the information. Furthermore, employees is kept up-to-date on our security and privacy practices. Employees is periodically notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.

SUPPLEMENTATION OF INFORMATION:

In order for this web site to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with information from third party sources.

For example, to determine if customers qualify for financing, the dealership may use their name and social security number to request a credit report or approval from a lending institution.

SITE AND SERVICE UPDATES:

Five Star Cycle may send the user site and service announcement updates which contain important information about the service. We communicate with the user to provide requested services and in regard to issues relating to their account via e-mail or phone.

CORRECTING / UPDATING PERSONAL INFORMATION:

If a user's personally identifiable information changes (such as address or E-mail), or if a user no longer desires to receive information from Five Star Cycle, we will endeavor to correct, update or remove that user's personal data from our database.